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Frequently asked questions
I live in Connecticut. Can I pick up my order instead?
We have temporarily suspended in-store pickups.
What is the return policy?
If for any reason you don't like the reeds you receive, contact us within 5 business days of receipt and we'll work with you to make it right. Once we receive the faulty reed(s), we will issue a replacement or a refund. Please note that reeds MUST be in the same condition when we receive it to be eligible for a replacement or a refund. If the reed looks heavily used, scraped on, manipulated in any way, or chipped, a partial refund will be given instead of a replacement.
I need a reed ASAP.
Our reeds are handmade & made-to-order so they require a few days to finish. If you need a reed ASAP, we have an emergency reed service (next-day), or priority processing (skip-the-waitlist).
How long will it take for my order/reeds to get to me?
Please check the wait-time estimator for the most current and updated wait times for handmade reeds. You can access it on our front page or by hovering over the FAQ navigation menu at the top of the page.
Where do you ship?
We ship worldwide, and we calculate your shipping based on the weight of your package. Your rate will be automatically displayed at checkout.
Reed Adjustments (without a knife)
General Reed Tips READ ME FIRST!
Which side is the overlap?
The side of the blade with the thread overlap should be facing towards you when putting it in the oboe. See the picture below for the overlap.
Reed is too SHARP.
If you have some 600-grit sandpaper, you can run the reed gently from the heart to the tip (focusing mainly on the heart area).
Reed is too FLAT.
Clip a tiny, tiny amount with a GEM Razorblade.
Reed is too CLOSED.
Dip the reed in water again and let it sit out an additional 1-2 minutes. You can also try to gently squeeze the opening to open it up.
Reed is too OPEN.
Close it down by gently pressing on the blades with your finger & thumb for about 30 seconds. This is particularly true with brand new reeds!
Reed is too EASY/VIBRANT.
Reed is too HARD/RESISTANT.
Close it down with your finger & thumb for about 30 seconds or you can run the reed gently from the heart to the tip with 600-grit sandpaper, focusing mainly on the sides of the reed.
Can I see what the thread colors look like?
Please go to this page to see our thread color examples. Please keep in mind different computer screens & resolutions may not represent exact thread color. Variegated colors may also differ slightly depending on the wrap placement.