The current standard waitlist is:
Approximately 4 weeks
The current priority waitlist is:
Approximately 4-6 days
Last updated: February 3, 2023
Wait times only apply to fully finished reeds. Blanks, cane, and other accessories will usually be shipped out the following business day.
If you would like to know your exact placement on the waitlist, please send an email to firstname.lastname@example.org.
What is the priority waitlist?
Purchasing the priority waitlist option pushes you ahead of all the standard waitlist orders. You can add this option to your reed when you make your purchase, but it can also be added later if you email us at email@example.com.
For example, if there are 47 orders in the standard waitlist and already 2 orders in the priority waitlist, you will be #3 out of 50 orders total.
What is the emergency reed?
The emergency reed has an expedited soaking/drying process and is guaranteed to be finished within 24 business hours of you placing the order, no matter how long our waitlist is. We do not count weekends and holidays. We highly recommend also upgrading your shipping to Priority Mail USPS for the fastest service. If you wish to use this upgrade, please email firstname.lastname@example.org after you place your order and we will send an invoice for the difference.
Emergency reeds are non-refundable for any reason due to the after-hours time and care that went into making this reed. As there is no way to control the speed after we ship it out, we also do not give refunds on emergency reeds due to delays in USPS. Thank you for your understanding.
How do I upgrade my shipping speed?
To give you the most savings, we use the cheapest USPS option to ship our packages. If you prefer, you can request an upgrade in your shipping by emailing email@example.com after you place the order with your order number. You will be sent an online invoice for the price difference. Please note that upgrading your shipping speed only shortens the time in transit AFTER your order is shipped; it will not shorten the amount of time it takes to make your reeds.
- Priority Mail (USPS)
- Add shipping insurance
- Add signature on delivery
- FedEx, and UPS options
Can I order 1 standard and 1 priority reed?
Technically, yes... however your order will be shipped together when the last reed is finished. If you would like to mix & match reeds on different waitlist tiers, we ask that you place 2 separate orders. If we catch an order having different tiers, we'll reach out to see what you want to do!