Question 1

How do I earn loyalty points?

Accepted Answer

- Make a purchase (1 point)
- Register your email and become a site member (1 point)
You can earn points on every purchase but you won't be able to redeem any points until you've created an account.

We may also reward points for various tasks (like writing testimonials, reviews, or completing surveys) or give away points just for fun! Make sure to sign up for newsletters and follow us on Facebook & Instagram to stay in the loop!

Question 2

Can I retroactively use a reward?

Accepted Answer

No, rewards are not eligible for past purchases. For example, if you earned a reward of $5 off, you can not use that reward on a previous order.

Question 3

Can I give away my points or rewards to someone else?

Accepted Answer

Points can not be transferred between members.

Once you have redeemed your points for a reward, the reward is yours to use however you want. You can use it yourself, or give it away. Please note any coupons earned through rewards are one-time-use only.

Question 4

Do points or rewards expire?

Accepted Answer

Points and rewards do not have an expiration date. However, if your reward is for a specific (free or discounted) product, the product itself may sell out or be discontinued, so we encourage users to use their rewards immediately. Point refunds will NOT be given for unused coupons for sold-out or discontinued items.

Question 5

What can I get with my points?

Accepted Answer

Points may be converted into rewards in the form of a coupon. To convert your points into rewards, please visit your My Rewards page and click the button next to the reward you want.

Rewards are subject to change without notice.

Question 6

I changed my mind about a reward I redeemed.

Accepted Answer

Points are non-refundable once you have redeemed them for a reward.

Question 7

How many rewards can I redeem at once?

Accepted Answer

You can redeem as many rewards as your points will allow. However, we only allow 1 promo code per order.

Loyalty Program

Frequently asked questions