Not happy with what you received? You can initiate a return or an exchange by emailing info@oboeduck.com with the problem. The timeframe to initiate a return/exchange request varies per item so please see the tables below for complete information.
Reeds (return or exchange)
We hope you like the reeds you receive, but we understand and know all oboists are different, with different backgrounds, embouchures, and personal preferences on sound. The more information you give us about your playing ability & style, the better we can cater the reed to YOU! You can always give us feedback on the reeds you received via email (or in the customer notes before checkout) and we'll try our best to accommodate them on your next order.
Since Winter 2022, we have upgraded to "INDESTRUCTO- triple walled" cardboard shipping boxes holding weights up to 200lbs & have utilized a tamper-evident coffin sealer to prevent coffins from opening during transit. On the rare occasion your reed arrives damaged in transit, please do not open the tamper-evident wrap on the coffin, take detailed photos of the damage, and send it to us via email.
For both reed returns & exchanges, please pack and pad the original reed safely back in the original cardboard box & coffin it came in and remove all old labels. Tape the coffin shut with tape so it doesn't open during transit. You are responsible for packing all reed(s) securely and safely. If the reed(s) are damaged by careless packing, you will be responsible for the damages. In addition, if the reed(s) are suspected of heavy usage, scraping, or manipulation in any way, it is not eligible for an exchange or a refund and the reed(s) will not be sent back to you.
In most cases, we must have the original reed(s) back in our shop before sending out a refund or a replacement reed.
Return (reeds) | Exchange (reeds) |
The return request must be made within 24 hours of receipt (the tracking number will say what time it was delivered). Please email info@oboeduck.com to initiate the return process. | The exchange request must be made within 24 hours of receipt (the tracking number will say what time it was delivered). Please email info@oboeduck.com to initiate the exchange process. |
We will send you a shipping label to print, however, the return shipping is your responsibility and will be taken out of your refund. | We will send you a shipping label to print and we will cover all the shipping costs, including the new replacement reed(s) shipping. |
If you do not have a printer, you can take the package to any USPS location to pay for the shipping yourself. Please make sure to get a tracking number! You will be issued a full refund (full refund issued, no shipping costs subtracted from the refund). | If you do not have a printer, you can take the package to any USPS location to pay for the shipping yourself. Please make sure to get a tracking number! If you purchase your own shipping label, you will not be reimbursed for the costs. |
Your replacement reed(s) will be pushed up to #1 on our waiting list and sent out as soon as possible. |
Emergency reeds are an exception to the above policy and are non-refundable for any reason due to the after-hours time and care that went into making this reed (Yes, even if you hate it and even if it arrives damaged). You are willing to take this risk when you order the reed. As there is no way to control the speed after we ship it out, we also do not give refunds on emergency reeds due to delays in USPS. Thank you for your understanding.
All other physical items (return or exchange)
All other physical items are eligible for return in it's original new, unopened, and unused state. Cane, customized items, used items, sale/clearance, and digital downloads are final sale and not eligible for a return or exchange.
In most cases, we must have the original item(s) back in our shop before sending out a refund or a replacement.
Return (all other eligible items) | Exchange (all other eligible items) |
The return request must be made within 1 week of receipt (the tracking number will say what day it was delivered). Please email info@oboeduck.com to initiate the return process. | The exchange request must be made within 1 week of receipt (the tracking number will say what day it was delivered). Please email info@oboeduck.com to initiate the exchange process. |
We will send you a shipping label to print, however, the return shipping is your responsibility and will be taken out of your refund. | We will send you a shipping label to print, however, the return shipping is your responsibility. The newly exchanged item will also incur standard shipping charges. We will send you an invoice for the difference, and this must be paid before we can send a label or ship your new item(s). |
All returns and exchanges are handled in a civil manner in accordance with our policies written here and in our FAQ. We do not tolerate chargebacks, opening cases with Paypal, or threats, and we reserve the right to ban, terminate, or refuse service to anyone who decides to do so. Please reach out to us via email if you would like to request a refund or an exchange, thank you!