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General FAQs

Work in progress, coming soon.

For now, please direct all questions to

When will I receive my order? Is there an express option? What is a priority or emergency reed?

For orders containing handmade reeds, we have our waitlist estimator with the related FAQ's located here.

All other orders (including blanks, cane, accessories, etc.) will usually be shipped out the following day.

What is your return policy?

I have a question about the loyalty program.

Which side of the reed faces towards me?

How long does a reed last?

Do you have tips on beginner reed adjustments?

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