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General FAQs

Work in progress, coming soon.

For now, please direct all questions to

When will I receive my order? What is a priority or emergency reed?

Since May 2024, we have adopted a new model of selling oboe reeds. Please see this page for more information. All orders will usually ship in just 1-2 business days - no more waitlist!

What is your return policy?

Our full return policy can be viewed at this link or by clicking on the "Return Policy" footer at the bottom of any page.

I have a question about the loyalty program.

Please visit My Rewards or Loyalty Program for more information.

Which side of the reed faces towards me?

The side with the thread crossover should be facing you. The reeds will vibrate better because of the angle of the tip clip and the embouchure. In regards to the angle of how your lips are on the reed - if the longer blade is on the top, the reed will vibrate better. This is optional, however, some people have not noticed a significant difference one way or another. Try it out and see what works for you!

How long does a reed last?

Do you have tips on beginner reed adjustments?


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